Performing a hard reset or factory reset on your Peloton Bike or Tread can help resolve various issues you may encounter. Whether you're experiencing power issues, freezing or lagging, error messages, connectivity problems, or audio and display issues, a reset can often fix the problem. In this article, we will guide you through the steps to perform a hard reset and factory reset on both the Peloton Bike and Tread. Additionally, we will provide troubleshooting tips for common issues and information on how to contact Peloton support if needed.
Key Takeaways
Performing a hard reset or factory reset can help resolve various issues on your Peloton Bike or Tread.
A hard reset involves powering off the device, disconnecting and reconnecting the power cord, and powering it back on.
A factory reset restores the device to its original factory settings, erasing all data and settings.
Perform a hard reset when experiencing minor issues, and a factory reset when experiencing persistent or major issues.
Contact Peloton support for further assistance if the issues persist after performing a reset.
Understanding the Hard Reset and Factory Reset
What is a Hard Reset?
A hard reset is a process that restores the Peloton bike to its original factory settings. It is a troubleshooting method that can help resolve various issues with the bike. Performing a hard reset can be beneficial if you are experiencing problems such as the bike freezing, lagging, or not powering on. It is important to note that a hard reset will erase all data and settings on the bike, so it should be used as a last resort when other troubleshooting methods have failed.
What is a Factory Reset?
A factory reset is a process that restores your Peloton bike or tread to its original factory settings. It erases all user data, including profiles, workouts, and settings, and returns the device to its default state. Performing a factory reset can be helpful in resolving persistent issues or preparing the device for resale. It is important to note that a factory reset should only be done as a last resort after troubleshooting software issues and other potential solutions have been exhausted.
When to Perform a Hard Reset or Factory Reset?
Performing a hard reset or factory reset on your Peloton Bike or Tread can be a useful troubleshooting step in certain situations. Here are some scenarios where performing a reset may be necessary:
Persistent technical issues: If you are experiencing persistent technical issues with your Peloton Bike or Tread, such as freezing, lagging, error messages, or connectivity problems, a hard reset or factory reset can help resolve these issues.
Software updates: Occasionally, software updates may cause compatibility issues or other problems with your Peloton device. Performing a reset can help resolve these issues and ensure that your device is running smoothly.
Audio or display issues: If you are experiencing issues with the audio or display on your Peloton Bike or Tread, a reset can help troubleshoot and resolve these problems.
Remember, before performing a reset, it's always a good idea to reach out to Peloton Support for guidance and assistance. They can provide personalized support and help determine if a reset is necessary or if there are alternative solutions.
If you decide to perform a reset, make sure to follow the appropriate steps outlined in the previous sections for the Peloton Bike or Tread.
Performing a Hard Reset on the Peloton Bike
Step 1: Powering Off the Bike
Before performing any troubleshooting steps, it is important to power off your Peloton Bike. This ensures that the system is completely shut down and allows for a fresh start. To power off the bike, follow these steps:
Press and hold the power button located on the top of the screen.
A menu will appear on the screen.
Select 'Power Off' from the menu.
Wait for the bike to completely power off before proceeding to the next step.
Powering off the bike is the first step in resolving any technical issues you may be experiencing. It allows the system to reset and can often resolve minor glitches or errors. If you have any further questions or need assistance, please don't hesitate to reach out to our support team.
Step 2: Disconnecting the Power Cord
Disconnecting the power cord is an important step in performing a hard reset or factory reset on your Peloton Bike or Tread. To disconnect the power cord, follow these steps:
Locate the power cord at the back of your Peloton Bike or Tread.
Gently unplug the power cord from the power outlet.
Ensure that the power cord is completely disconnected from the device.
It is crucial to disconnect the power cord to ensure a complete reset of the system. This step helps in clearing any temporary data or settings that may be causing issues with your Peloton Bike or Tread. By disconnecting the power cord, you are effectively cutting off the power supply to the device, allowing it to reset and start fresh.
Remember, always wait for at least 10 seconds before reconnecting the power cord to the device. This brief pause allows any residual power to dissipate and ensures a more effective reset.
Step 3: Waiting for 10 Seconds
After disconnecting the power cord, it is important to wait for 10 seconds before proceeding to the next step. This brief pause allows the device to fully power down and reset any temporary issues. During this time, you can take a moment to prepare yourself mentally for the reset process. It may seem like a short duration, but it can make a significant difference in resolving certain problems.
If you are unsure about the exact duration, you can count to 10 or use a timer to ensure you wait the appropriate amount of time. Remember, patience is key when performing a reset. Rushing through the steps may not yield the desired results.
Once the 10 seconds have passed, you can proceed to the next step and reconnect the power cord to the Peloton bike or tread.
Step 4: Reconnecting the Power Cord
After waiting for 10 seconds, reconnect the power cord to the Peloton Bike/Tread. Make sure the power cord is securely plugged into both the bike/tread and the power outlet. Double-check that the connection is tight and there are no loose connections.
If you are unsure about the power cord connection, refer to the user manual or contact Peloton Support for assistance.
Tip: Before reconnecting the power cord, take a moment to inspect the cord for any signs of damage or wear. If you notice any issues, it is recommended to replace the power cord to ensure safe and reliable operation.
Once the power cord is securely connected, proceed to the next step to power on the bike/tread and complete the reset process.
Step 5: Powering On the Bike
After reconnecting the power cord, it's time to power on your Peloton Bike. Press the power button located on the front of the bike to turn it on. You should see the Peloton logo appear on the screen, indicating that the bike is booting up.
Once the bike has finished booting up, you will be prompted to log in to your Peloton account. Enter your username and password to access your personalized workout experience.
Remember to take a moment to ensure that the bike is functioning properly before starting your workout. Check the screen for any error messages or unusual behavior. If everything looks good, you're ready to start pedaling towards your fitness goals!
Here are a few tips to keep in mind:
Make sure to properly adjust the seat and handlebars for a comfortable riding position.
Stay hydrated by having a water bottle nearby.
Use a towel to wipe away any sweat during your workout.
Enjoy your ride and make the most of your Peloton experience!
Performing a Factory Reset on the Peloton Bike
Step 1: Accessing the Settings Menu
To access the Settings Menu on your Peloton Bike or Tread, follow these steps:
Start by powering on your device and logging into your Peloton account.
Once you are on the home screen, locate and tap on the 'Settings' icon, usually represented by a gear or cogwheel.
This will open the Settings Menu, where you can customize various aspects of your Peloton device.
Navigate through the different options in the Settings Menu by scrolling up or down.
To select an option, simply tap on it.
Remember, accessing the Settings Menu allows you to personalize your Peloton experience and make adjustments to suit your preferences. Take some time to explore the different settings and make any necessary changes to optimize your workouts.
If you encounter any difficulties or have questions about specific settings, don't hesitate to reach out to Peloton Support for assistance. They are available to help you navigate through any challenges and ensure you get the most out of your Peloton device.
Step 2: Selecting 'Device Settings'
After powering on the Peloton Bike or Tread, the next step is to select 'Device Settings' from the main menu. This option allows you to access various settings and configurations for your Peloton device. It is an essential step in performing a factory reset or making any necessary adjustments.
Once you have selected 'Device Settings', you will be presented with a list of options to choose from. These options may include display settings, audio settings, network settings, and more. To navigate through the settings menu, you can use the arrow keys or the touch screen if available.
If you are unable to find the 'Device Settings' option, refer to the Peloton user manual or contact Peloton support for further assistance. They will guide you through the process and ensure that you can proceed with the necessary steps to reset your Peloton device.
Step 3: Choosing 'Reset to Factory Settings'
After accessing the Settings Menu, the next step is to choose the option 'Reset to Factory Settings'. This option will restore your Peloton Bike/Tread to its original factory settings, erasing all personal data and customizations. It is important to note that performing a factory reset should be done as a last resort, as it will remove all user profiles, workout history, and settings.
To choose 'Reset to Factory Settings', follow these steps:
Use the navigation buttons to scroll down and select 'Device Settings'.
Within the 'Device Settings' menu, locate and select the option 'Reset to Factory Settings'.
A confirmation message will appear, asking if you want to proceed with the reset. Select 'Yes' to confirm.
Once the reset is initiated, the Peloton Bike/Tread will begin the process. Please be patient and allow the reset to complete, which may take several minutes.
Note: Before performing a factory reset, it is recommended to backup any important data or settings that you wish to keep. This will ensure that you can easily restore your preferences after the reset is complete.
If you are unsure about performing a factory reset or need further assistance, it is recommended to contact Peloton Support for guidance and troubleshooting.
Step 4: Confirming the Reset
After selecting 'Reset to Factory Settings', a confirmation message will appear on the screen. This message will ask you to confirm that you want to proceed with the factory reset. It is important to carefully read the message and ensure that you understand the consequences of performing a factory reset. Once you are certain, select the option to confirm the reset.
If you have any doubts or concerns about performing a factory reset, it is recommended to reach out to Peloton Support for assistance. They can provide guidance and answer any questions you may have.
Remember, a factory reset will erase all data and settings on your Peloton Bike or Tread. Make sure to back up any important data before proceeding with the reset.
Step 5: Waiting for the Reset to Complete
After initiating the reset process, it is important to patiently wait for the reset to complete. The duration of the reset may vary depending on the specific model and any additional updates that need to be installed. During this time, it is recommended to avoid interrupting the reset by powering off the device or disconnecting the power cord.
While waiting, you can take the opportunity to prepare for the next steps. Ensure that you have any necessary login credentials or Wi-Fi information readily available. Additionally, it may be helpful to review any troubleshooting tips or common issues that could arise after the reset.
Remember, the reset process is designed to restore the device to its original factory settings and resolve any software-related issues. Once the reset is complete, you can proceed with setting up your Peloton Bike or Tread as if it were brand new.
If you have any concerns or encounter any difficulties during the reset process, don't hesitate to reach out to Peloton Support for assistance. They are available through various channels, including phone support, live chat, email, and the community forums.
Performing a Hard Reset on the Peloton Tread
Step 1: Powering Off the Tread
To begin the hard reset process for your Peloton Tread, the first step is to power off the machine. This can be done by locating the power button, usually located on the front or side of the Tread, and pressing it until the screen turns off. Make sure to hold the button for a few seconds to ensure a complete shutdown.
Once the Tread is powered off, you can proceed to the next step in the reset process.
Step 2: Disconnecting the Power Cord
After powering off the Peloton Bike, the next step is to disconnect the power cord. This is an important step in the hard reset process as it ensures that the bike is completely disconnected from the power source. By disconnecting the power cord, you are effectively cutting off the power supply to the bike, allowing it to reset and start fresh. It is recommended to wait for at least 10 seconds after disconnecting the power cord before proceeding to the next step.
Step 3: Waiting for 10 Seconds
After disconnecting the power cord, it's important to wait for 10 seconds before reconnecting it. This short waiting period allows the device to fully power down and reset any temporary issues. During this time, you can take a moment to focus on your health and fitness goals. Use this brief pause to reflect on your progress and reaffirm your commitment to your well-being.
Step 4: Reconnecting the Power Cord
After waiting for 10 seconds, reconnect the power cord to the Peloton Bike/Tread. Make sure the power cord is securely plugged into the outlet and the bike/tread. This step is crucial to ensure a successful reset and prevent any further issues. By reconnecting the power cord, you can restore the device to its default settings and resolve any software-related problems. It is important to note that performing a hard reset or factory reset may result in losing data. Therefore, it is recommended to back up any important data before proceeding with the reset process.
Step 5: Powering On the Tread
After reconnecting the power cord, it's time to power on your Peloton Tread. Press the power button located on the console to turn on the Tread. You should see the Peloton logo appear on the screen, indicating that the Tread is booting up.
Once the Tread has powered on, you can proceed with your workout or continue troubleshooting if you were experiencing any issues. Make sure to test the functionality of the Tread and ensure that everything is working as expected.
Remember, if you encounter any further problems or have any questions, don't hesitate to reach out to Peloton Support for assistance. They are available to help you resolve any issues and provide guidance on getting the most out of your Peloton Tread.
Tip: It's always a good idea to keep your Tread updated with the latest software version. Regular software updates can improve performance and fix any bugs or glitches that may arise.
Performing a Factory Reset on the Peloton Tread
Step 1: Accessing the Settings Menu
To access the Settings Menu on your Peloton Bike or Tread, follow these steps:
Make sure the device is powered on and connected to the internet.
From the home screen, tap on the 'Settings' icon located at the bottom right corner of the screen.
In the Settings Menu, you will find various options to customize your Peloton experience.
Navigate through the menu using the touchscreen or the physical buttons on the device.
To select an option, simply tap on it or use the physical buttons to highlight and press the 'Enter' button.
Note: It is important to access the Settings Menu correctly to perform specific actions like resetting to factory settings or troubleshooting issues. Take your time to explore the different settings and familiarize yourself with the options available.
If you encounter any difficulties or have questions, don't hesitate to reach out to Peloton Support for assistance. They are available to help you make the most out of your Peloton experience.
For more detailed instructions or additional tips, refer to the Peloton user manual or visit the Peloton website.
Step 2: Selecting 'Device Settings'
After powering off the Peloton Bike or Tread, the next step is to select 'Device Settings' from the menu. This option allows you to access various settings related to the device. Here, you can customize your workout experience and make adjustments according to your preferences.
In the 'Device Settings' menu, you will find options such as display brightness, audio settings, network settings, and more. Take your time to explore these settings and make any necessary changes to enhance your Peloton experience.
Tip: If you are unsure about any specific setting, refer to the Peloton user manual or contact Peloton support for assistance.
To summarize, after powering off the bike or tread, navigate to the 'Device Settings' option in the menu to access and customize various settings for an optimized workout experience.
Step 3: Choosing 'Reset to Factory Settings'
After accessing the Settings Menu, the next step is to choose the option 'Reset to Factory Settings'. This option will restore your Peloton Bike or Tread to its original factory settings, erasing all personalized data and settings.
It is important to note that performing a factory reset should be done with caution as it will delete all user data, including workout history, preferences, and settings. Make sure to backup any important data before proceeding with the factory reset.
Here is a summary of the steps to choose 'Reset to Factory Settings':
Access the Settings Menu.
Select 'Device Settings'.
Choose 'Reset to Factory Settings'.
Confirm the reset.
Wait for the reset process to complete.
Remember, performing a factory reset should only be done if you are experiencing significant issues with your Peloton Bike or Tread that cannot be resolved through other troubleshooting methods. If you are unsure or have any questions, it is always recommended to contact Peloton Support for assistance.
Step 4: Confirming the Reset
After selecting 'Reset to Factory Settings', a confirmation prompt will appear on the screen. This prompt will ask you to confirm whether you want to proceed with the reset. Carefully read the prompt and make sure you understand the consequences of performing a factory reset. Once you are certain, select the option to confirm the reset.
It is important to note that performing a factory reset will erase all data and settings on your Peloton Bike/Tread. This includes your user profile, workout history, and any customized settings. Make sure to backup any important data before proceeding with the reset.
Tip: If you are unsure about performing a factory reset or need further assistance, it is recommended to contact Peloton Support for guidance. They can provide personalized support and help troubleshoot any issues you may be experiencing.
Step 5: Waiting for the Reset to Complete
After initiating the reset process, it is important to patiently wait for the reset to complete. The duration of the reset may vary depending on the specific model and any additional settings or data that need to be cleared. During this time, it is recommended to avoid interrupting the reset or powering off the device.
While waiting, take a moment to mentally prepare for the next steps. Resetting your Peloton bike or tread can help resolve various issues and provide a fresh start. Remember to stay positive and trust the reset process.
If you encounter any difficulties or have concerns about the reset progress, refer to the troubleshooting section or contact Peloton support for assistance. They are available through various channels, including phone support, live chat, email, and community forums. Their knowledgeable team will guide you through any challenges you may encounter.
Stay patient, stay positive, and soon you'll be ready to enjoy your Peloton experience with a clean slate!
Troubleshooting Common Issues
Issue 1: Bike/Tread Not Powering On
If you're experiencing issues with your Peloton Bike or Tread not powering on, there are a few steps you can take to troubleshoot the problem.
First, make sure that the power cord is securely connected to both the bike/tread and the power outlet. Sometimes, a loose connection can prevent the device from turning on. If the power cord is connected properly, try a different outlet to rule out any issues with the power source.
If the power cord and outlet are not the problem, you can try performing a hard reset on your bike/tread. This can help resolve any temporary software glitches that may be causing the issue. To perform a hard reset, follow the steps outlined in the previous section.
If none of these steps resolve the issue, it's recommended to contact Peloton Support for further assistance. They have a team of experts who can help diagnose and resolve any technical problems you may be experiencing. You can reach Peloton Support through phone, live chat, email, or by visiting their community forums.
Remember, Peloton is dedicated to providing the best possible experience for their customers, and they are committed to helping you get back on track with your fitness journey.
Issue 2: Bike/Tread Freezing or Lagging
If you're experiencing issues with your Peloton Bike or Tread freezing or lagging, there are a few troubleshooting steps you can try to resolve the problem. Hold down the power button for a few seconds to force a restart. This can help clear any temporary glitches or software errors that may be causing the freezing or lagging. If the issue persists, try the following steps:
Issue 3: Error Messages on the Screen
Encountering error messages on the screen can be frustrating, but there are steps you can take to resolve them. Here are some common error messages you may come across and what you can do to address them:
Error Code 101: This error typically indicates a connectivity issue. Make sure your Peloton bike or tread is connected to a stable internet connection. If the problem persists, try restarting your router or contacting your internet service provider.
Error Code 200: This error usually occurs when there is a problem with the Peloton server. Check the Peloton status page or social media channels for any reported outages or maintenance. If there are no known issues, try restarting your device and checking for software updates.
Error Code 300: This error indicates a problem with the heart rate monitor. Ensure that the heart rate monitor is properly connected and positioned on your body. If the issue persists, try cleaning the contacts on the monitor and replacing the batteries.
Remember, troubleshooting error messages can sometimes require a bit of patience and persistence. By following these steps and reaching out to Peloton support if needed, you'll be back on track to enjoying your workouts in no time.
Issue 4: Connectivity Problems
Connectivity problems can be frustrating when using your Peloton Bike or Tread. If you're experiencing issues with connecting to the internet or maintaining a stable connection, try the following troubleshooting steps:
Check your Wi-Fi signal strength: Ensure that your Peloton device is within range of your Wi-Fi router and that there are no obstructions blocking the signal.
Restart your router: Sometimes, a simple router restart can resolve connectivity issues. Unplug your router from the power source, wait for 10 seconds, and then plug it back in.
Reset network settings on your Peloton device: Go to the Settings menu on your Peloton Bike or Tread and select 'Network Settings'. Choose the option to reset network settings and follow the on-screen instructions.
Contact your internet service provider: If the connectivity problems persist, reach out to your internet service provider for assistance. They may be able to troubleshoot any issues with your internet connection.
Remember, a stable internet connection is essential for a seamless Peloton experience. By following these steps, you can troubleshoot and resolve connectivity problems to get back to enjoying your workouts.
Issue 5: Audio or Display Issues
If you are experiencing audio or display issues with your Peloton Bike or Tread, there are a few troubleshooting steps you can try to resolve the problem.
First, check the audio connections to ensure they are securely plugged in. Sometimes, loose connections can cause audio problems. If the connections are secure and you are still experiencing audio issues, try adjusting the volume settings on your device.
If the display on your Peloton Bike or Tread is not functioning properly, you can try restarting the device. To do this, power off the bike or tread, disconnect the power cord, wait for 10 seconds, and then reconnect the power cord and power on the device.
If these steps do not resolve the audio or display issues, you may need to perform a factory reset. Performing a factory reset will wipe all user data and restore the device to its original settings. Please note that this should be a last resort and you should backup any important data before proceeding with the reset.
To perform a factory reset, access the settings menu on your Peloton Bike or Tread, select 'Device Settings', choose 'Reset to Factory Settings', confirm the reset, and wait for the reset to complete.
If you are still experiencing audio or display issues after trying these troubleshooting steps, we recommend contacting Peloton Support for further assistance. They can provide additional guidance and help resolve any technical issues you may be experiencing.
Contacting Peloton Support
Option 1: Phone Support
If you're experiencing any issues with your Peloton Bike or Tread, our dedicated support team is here to help. Phone Support is a convenient and efficient way to get personalized assistance for troubleshooting and resolving any problems you may encounter. Our knowledgeable support agents are trained to provide expert guidance and solutions tailored to your specific needs. Whether you're facing technical difficulties, connectivity problems, or any other concerns, our team is committed to ensuring your Peloton experience is seamless and enjoyable.
Option 2: Live Chat Support
If you prefer a more interactive and immediate form of assistance, Peloton offers Live Chat Support. This option allows you to connect with a Peloton support representative in real-time, enabling you to quickly address any issues or concerns you may have.
To access Live Chat Support, simply visit the Peloton website and navigate to the support section. Look for the Live Chat option and click on it to initiate a chat session. You will be connected with a knowledgeable support representative who will guide you through troubleshooting steps or provide solutions to your problems.
Benefits of Live Chat Support:
Real-time assistance: Get immediate responses to your questions and concerns.
Convenience: Chat with a support representative without the need for a phone call.
Efficiency: Resolve issues efficiently with step-by-step guidance.
If you're looking for a quick and efficient way to resolve any problems with your Peloton Bike or Tread, Live Chat Support is an excellent option to consider. Connect with a Peloton support representative today and get back to enjoying your workouts hassle-free!
Option 3: Email Support
If you are experiencing any issues with logging in to your Peloton account, our dedicated email support team is here to assist you. Simply send an email to support@peloton.com with a detailed description of the problem you are facing. Our support team will respond to your email as soon as possible and provide you with the necessary guidance to resolve the issue.
In order to ensure a prompt response, please make sure to include the following information in your email:
Your Peloton account email address
A brief summary of the issue
Any error messages or codes you have encountered
Our email support team is highly knowledgeable and experienced in troubleshooting login issues, and they will work diligently to help you regain access to your Peloton account. We understand the importance of a seamless login experience, and we are committed to providing you with the support you need to overcome any obstacles you may encounter.
Option 4: Community Forums
The Peloton Community Forums are a valuable resource for connecting with other Peloton users and finding solutions to common issues. By joining the community, you can tap into a wealth of knowledge and experiences shared by fellow Peloton enthusiasts. Whether you're looking for troubleshooting tips, advice on optimizing your workouts, or simply want to connect with like-minded individuals, the community forums are the place to be.
In the forums, you can ask questions, share your own experiences, and learn from others who have encountered similar challenges. The collective wisdom of the community can help you overcome obstacles and make the most of your Peloton experience.
Here are a few benefits of participating in the Peloton Community Forums:
Access to a supportive community: Connect with other Peloton users who understand your challenges and can offer guidance and support.
Troubleshooting assistance: Get help from experienced users who have encountered and resolved similar issues.
Workout tips and advice: Discover new ways to optimize your workouts and achieve your fitness goals.
Motivation and inspiration: Share your achievements and be inspired by the accomplishments of others.
Remember, the Peloton Community Forums are a collaborative space where users come together to help each other. So don't hesitate to join the conversation and make the most of this valuable resource!
Conclusion
In conclusion, performing a hard reset and factory reset on your Peloton Bike or Tread can be a useful troubleshooting step when encountering issues with your device. Resetting the device can help resolve software glitches and restore it to its original settings. However, it is important to note that a factory reset will erase all user data and settings, so it is recommended to back up any important information before proceeding. If you are unsure about performing a reset, it is always best to consult the Peloton support team for guidance. With these steps, you can ensure that your Peloton Bike or Tread is running smoothly and efficiently, allowing you to continue enjoying your workouts without any interruptions.
Frequently Asked Questions
How often should I perform a hard reset or factory reset on my Peloton Bike or Tread?
It is recommended to only perform a hard reset or factory reset if you are experiencing issues with your Peloton Bike or Tread. If you are encountering problems such as the device not powering on, freezing, or displaying error messages, a reset may help resolve the issue.
Will performing a hard reset or factory reset delete my workout data?
No, performing a hard reset or factory reset will not delete your workout data. Your workout history and progress are stored on the Peloton servers and will be restored once you log back into your account after the reset.
How long does it take to complete a factory reset on the Peloton Bike or Tread?
The time it takes to complete a factory reset on the Peloton Bike or Tread may vary. Generally, it takes a few minutes for the reset process to complete. During this time, the device will restart and restore the factory settings.
Do I need to re-pair my accessories after performing a hard reset or factory reset?
Yes, after performing a hard reset or factory reset, you will need to re-pair your accessories such as heart rate monitors, headphones, or other Bluetooth devices. Follow the instructions provided by Peloton to pair your accessories again.
What should I do if I encounter issues after performing a hard reset or factory reset?
If you encounter issues after performing a hard reset or factory reset, try troubleshooting steps such as power cycling the device, checking for software updates, or contacting Peloton support for further assistance.
Can I perform a hard reset or factory reset on my Peloton Bike or Tread without losing my subscription?
Yes, performing a hard reset or factory reset on your Peloton Bike or Tread will not affect your subscription. Your subscription is tied to your Peloton account and can be accessed on any Peloton device.
Comments